With over eight years of experience in the Philippines and around the globe, SupportSave Solutions, Inc. (Ticker: SSVE) is an American managed low-cost high quality provider of business process outsourcing (BPO) services providing inbound customer support, technical support and back-office solutions from our call center and world class delivery centers in Cebu City, Philippines and Medellin, Colombia. With over 1000 agents capacity and the ability to quickly deploy an additional 1000 seats, we can meet your needs whether 5 or 500 agents, in English or Spanish. Our fully redundant IT infrastructure boasts multiple DS3 (45Mbps) connections, 99.99% + Uptime in each of the past four years, 95% inbound or back-office processes providing your company a stable platform to support its customers.
SupportSave offers extensive offshore delivery experience with deep understanding of the Philippines labor market. We manage an array of customer management processes for our clients in diverse industries including industrial, technology, telecom, travel and insurance.
We are relentlessly focused on cost-efficient modeling and smart-spending, and therefore offer lower TCO to our clients, in addition to our flexibility towards process enhancement, VOC integration and overall deal structuring.
Check out the stable of companies and brands we have supported for several years each and have confidence in knowing they chose SupportSave not only based on our ability to deliver prices at 30-50% lower than our competition, (from $7/hour) but because we consistently deliever quality exceeding the dominant players. We are able to deliver Spanish Language services from our newest center in Medellin, Colombia and can augment any campaign with US-based agents from a center in Los Angeles, California where our company is Headquartered.
SupportSave is strategically located at Robinson’s Cybergate Cebu, the City’s newest shopping complex with the BPO/Call Center space exclusively occupied by SupportSave and Accenture. Located in Cebu City, NOT Manila, mitigates the risk of floods and downtime of being on the typhoon belt. Cebu has a higher English proficiency thanks to a better education system. and the region boasts a more neutral accent as English is more prevalent than Manila. Cebu has lower crime rates, less traffic and better air quality, direct international flights, direct international internet undersea cables. These factors among many others make Cebu a better destination for visitors and for doing business.
Call us today @ 323.417.0800 (press 1 for sales) to discuss what we can do for you business. Whether you are new to outsourcing or just want to test another vendor, we welcome you to start with a small pilot to test and let our quality and savings drive your decision to grow with us.