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SupportSave manages business processes for SMBs in diverse industries. Our solutions primarily in the customer management continuum comprise contact center services, collections, research & analytics and industry specific back-office processes. We cater to several industries including Hi-Tech & electronics, Retail & e-Commerce, Transportation & Logistics, Media & Publishing, and Online service providers.

 

We believe the fundamentals of customer management remain unchanged across industries. The end-customer behavior is constantly evolving influenced by social media, networking, pressing need for higher return etc, and thus businesses need specialist firms that provide greater focus to meet the ever-growing expectations. SupportSave manage these expectations on behalf of several businesses in different markets across the globe, using a cost efficient delivery framework.

The schematic below is a snap-shot of our traditional offerings:


services


We currently manage several unique processes with varying complexity for our clients, including the following:

  • Customer service tech-support for a leading home appliance OEM
  • Research services for an online brand protection enforcement company
  • Pre-qualification and lead generation for a leading private equity firm
  • Tech-support for several leading software (SaaS) companies
  • Order-taking and customer care for online retailers
  • Staffing services – Job posting, critiquing and online support for a major staffing company


Other services we provide to online service providers:

E-Commerce -
Process orders, Customer service (Phone, Email, Live Chat),Technical support, post ads, Update blogs, Data entry, Competitive reviews, Data mining.

Online staffing & Recruitment -
Post ads, Resume formatting, Resume critiquing, Search job seekers’ websites, Send information packages, Schedule interviews, Conduct Preliminary Screening, Make follow-up calls, Email management

Real-estate management companies -
Checking foreclosure status, Property listing, Appointment setting, Gathering client requirements, Preparing flyers, Email management

Medical / Healthcare -
RN’s and other medical professionals available to:
schedule patients, Make reminder calls, Answer questions, Screen telephone calls, Make billing calls, Make payment call