Company: SupportSave | Brand: Fusion CX

Are you analytical, detail-oriented, and passionate about maintaining academic integrity? SupportSave, operating under the Fusion CX brand, is hiring Proctor – Exam Monitoring Specialists for our Customer Service (Education Support) division in Kolkata. This role is ideal for individuals with a strong sense of responsibility, observation, and professionalism who can ensure fairness and compliance in online examinations.

If you’re seeking exam monitoring jobs in Kolkata, education support roles, or EdTech customer service careers, this is your opportunity to join a growing global CX organization.

Job Description

About the Role

As a Proctor – Exam Monitoring Specialist, you will play a key role in supervising online exams, enforcing academic guidelines, and upholding institutional standards. Using advanced AI monitoring tools and live video/audio feeds, you will identify potential irregularities, assist test-takers with basic issues, and ensure the overall security and integrity of the testing process.

Key Responsibilities

• Monitor exam sessions through AI tools and live video/audio feeds.
• Verify the test-taker’s identity and validate exam session details.
• Identify and flag any potential academic misconduct or unauthorized resources.
• Ensure each test-taker is taking the correct exam and following all guidelines.
• Support test-takers with basic technical questions; escalate complex issues.
• Report all suspicious activities promptly and maintain accurate, confidential records.
• Adhere to institutional and organizational testing policies.
• Maintain professional conduct, neutrality, and confidentiality throughout all interactions.

Job Requirements

Required Skills & Qualifications

• 2–4 years of experience in customer service or a related field.
• Bachelor’s degree or equivalent relevant experience.
• Intermediate proficiency in computer operations (G Suite, Slack, media tools).
• Prior education sector or remote proctoring experience preferred.
• Experience in SaaS, EdTech, or technical support is strongly preferred.

Additional Qualifications

• Excellent verbal and written communication skills.
• Typing speed of at least 50 WPM.
• Ability to work independently with minimal supervision.
• Strong confidentiality ethics; willingness to sign an NDA.
• Receptive to feedback and committed to continuous learning.

Key Competencies

• Observation Skills: Ability to detect irregularities quickly and accurately.
• Technological Agility: Comfort using monitoring tools and adapting to new systems.
• Problem-Solving: Efficient in resolving technical or operational issues.
• Professional Integrity: High standards of neutrality and confidentiality.
• Operational Agility: Ability to perform effectively in a fast-paced environment.

Why Join SupportSave?

At SupportSave – Fusion CX, precision and purpose go hand in hand. As part of our education support operations, you will work with global technologies, uphold integrity-driven processes, and contribute to academic fairness worldwide.

• Hands-on experience in the expanding EdTech and remote proctoring sector.
• A team culture focused on vigilance, accountability, and improvement.
• A work environment that rewards attention to detail and professional excellence.

Looking for remote proctoring jobs, education industry support roles, or exam monitoring careers with a global CX brand? Apply now and join SupportSave as a Proctor – Exam Monitoring Specialist.