Company: SupportSave | Brand: Fusion CX

Are you seeking Operations Manager jobs in Manila or service delivery leadership roles in a global BPO or contact center environment? SupportSave, operating under the Fusion CX brand, is expanding its telecom operations in Manila, Philippines.

If you are a results-driven leader with strong experience in telecommunications, sales operations, and service delivery management, this opportunity is built for you. We are looking for an experienced Senior Operations Manager or Service Delivery Manager to drive performance, streamline processes, and lead high-impact teams within our telecom division.

Job Description

About the Role

As a Senior Operations Manager, you will oversee end-to-end service delivery operations, ensuring alignment with strategic business objectives. You will lead, mentor, and develop high-performing teams, driving efficiency, sales growth, and exceptional customer outcomes. This role requires deep telecom operational expertise and the ability to collaborate across multiple functional groups.

Key Responsibilities

• Oversee daily telecom operations and ensure alignment with business strategy.
• Lead, mentor, and develop high-performing operations and service delivery teams.
• Analyze KPIs and drive continuous improvement to enhance efficiency and sales performance.
• Collaborate cross-functionally with sales, customer service, training, and technical teams.
• Ensure compliance with telecom industry standards, client expectations, and internal policies.
• Implement process improvement initiatives to support operational goals.
• Support high-impact projects, performance improvement programs, and operational excellence efforts.

Job Requirements

Education

• Graduation (mandatory).

Experience & Skills Required

• Proven experience in operations management, preferably in the telecom industry.
• Strong understanding of telecom sales processes and performance metrics.
• Exceptional leadership, coaching, and team management skills.
• Ability to thrive in a fast-paced, results-oriented environment.
• Strategic thinker with strong analytical and problem-solving abilities.

Bonus Qualifications

• Experience leading large teams or multi-site operations.
• Background in process improvement (Lean, Six Sigma, etc.).
• Familiarity with CRM, ERP, and telecom workflow systems.

Why Join SupportSave?

At SupportSave – Fusion CX, you join a global CX organization where leadership thrives through ownership, clarity, collaboration, and purpose. We empower leaders to build strong teams, elevate performance, and transform how customers experience telecom services.

• Leadership That Matters: Work with seasoned leaders who champion innovation and operational excellence.
• Impact at Scale: Influence service delivery for high-volume telecom programs with visibility across global operations.
• Growth You Can Measure: Access structured career pathways, leadership coaching, and continuous development programs.
• A Culture of Support: Collaborate with teams grounded in transparency, communication, and shared success.
• Future-Focused Workplace: Contribute directly to performance transformation and enhanced customer experience outcomes.

Take the next step in your leadership career— Join SupportSave (Fusion CX brand) and help shape the future of telecom service delivery.